Return and Exchange Policy

If  you are unhappy with your Backdrop, please first contact us via email at to explain your dissatisfaction.

  • All returns and exchanges must be made within 30 days of receipt of your Backdrop order
  • You MUST contact us at and receive a RMA number before sending your backdrop back!
  • For a return or exchange, the Backdrop must be shipped back to:

                White House Custom Colour

                Attn: Backdrop Return

                2840 Lone Oak Parkway

                Eagan, MN 55121

  • All freight and shipping expenses associated with the return or exchange of a Backdrop are the responsibility of the customer
  • A 25% Restocking fee applies to all returned and exchanged Backdrops
  • A refund, credit or replacement is issued upon receipt of the returned item(s) and after being thoroughly inspected by Backdrops by WHCC for any damage. If the returned item does not pass inspection, the full value (minus the restocking fee) may not be issued.