Q. Must I be a WHCC client to order a Backdrop?
- No, you don’t need to be a WHCC client to purchase backdrops.
Q. Do I log in using my WHCC account number and password?
- No, you will not log in with your WHCC account.
Q. What size are the backdrops?
- All backdrops are available in either 10' x 8' or 6' x 8'.
Q. What is the turnaround time?
- Your order will ship within 2-3 business days of purchase.
Q. How are the Backdrops packaged?
- Backdrops are folded, secured in a poly bag, and placed into a cardboard box for shipping. A cardboard flat is placed on top of the backdrop within the box so that when it is opened you do not cut the backdrop.
- Ground shipping is included to the continental USA. Orders shipped to Hawaii, Alaska or US Territories will ship by USPS Priority Mail.
Q. Can I print my own custom Backdrop?
- Not at this time but please send your feedback and suggestions to firstname.lastname@example.org.
Q. Can I wash my Backdrop?
- The backdrops can be machine washed, but to avoid fading we suggest doing so delicately, in cold water on a gentle cycle, and only if necessary. Please see our Care For Instructions. Do not dry clean the backdrops.
Q. Why is the wrinkle-free 100% Polyester fabric of these backdrops better than other fabrics?
- The wrinkle-free 100% Polyester makes it easy to store and transport the Backdrops. More traditional hand-painted backdrops on muslin or canvas fabric tends to wrinkle easily and needs to be steamed. Our Backdrops can easily be pulled out of a storage container, hung, and photographed immediately. Our 100% Polyester fabric is also fire retardant.
Q. How are the Backdrops made?
- We use an environmentally friendly, latex ink based printer to print directly onto the fabric of the Backdrop. By using a printer, we are able to ensure each Backdrop is consistent in color quality and pattern.
Q. Will the color of the Backdrop look just like what I see on my computer screen?
- Due to limitations of the printing technology and computer monitors, the colors you see on website may not be an accurate reproduction of the actual product colors. The images online are intended to be used as a guide only. We do not guarantee or warrant the colors shown on our website to be 100% accurate.
Q. What is the average lifespan of the Backdrops?
- If stored and cared for properly, the Backdrops should last a long time.