Return and Exchange Policy

Return and Exchange Policy

If you are unhappy with your backdrop, please first contact us via email at to explain your dissatisfaction.

  • All returns and exchanges must be made with in 30 days of receipt of your backdrop order.
  • You MUST contact us at and receive a RMA number before sending your backdrop back!
  • For a return or exchange, the backdrop must be shipped back to:
    White House Custom Colour
    Attn: Backdrop Return
    2840 Lone Oak Parkway
    Eagan, MN 55121
  • All freight and shipping expenses associated with the return or exchange of a backdrop are the responsibility of the customer
  • A 25% restocking fee applies to all returned and exchanged backdrops
  • A refund, credit or replacement is issued upon receipt of the returned item(s) and after being thoroughly inspected by Backdrops by WHCC for any damage. If the returned item does not pass inspection, the full value (minus the restocking fee) may not be issued.

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